Refund policy
Last updated: 18 October 2026
We want you to be happy with your boots. If something isn't right, this policy explains how returns, exchanges and refunds work at Rain Lily Boutique (rainlilyboutique.com).
30-day returns
You can return boots within 30 days of the delivery date for a refund or exchange. To be accepted, boots must be:
- unworn outdoors (trying them on indoors is fine)
- in their original condition, without marks, scuffs or damage
- returned in their original box, with any tags and packaging
How to start a return
- Email info@rainlilyboutique.com within 30 days of delivery with your order number, the item you would like to return and whether you would like a refund or a different size.
- We will confirm your return and send you the return address together with instructions on how to send your parcel, usually within 1 working day.
- Pack the boots securely in their original box and send them using a tracked service. Please keep your proof of postage.
Please do not send anything back before contacting us. Parcels sent without return instructions may be delayed or cannot be matched to your order.
Return shipping costs
For change-of-mind returns and size exchanges, the cost of sending the item back is paid by the customer. If your item arrived faulty, damaged or not as described, or we sent the wrong item, we will cover the return cost.
Refunds
Once your return arrives, we check it and email you to confirm. Approved refunds are issued to your original payment method within 5 working days of approval. Depending on your bank, it may take a further 5-10 working days for the refund to appear on your statement. Original shipping is free, so there is no shipping charge to refund or deduct.
Exchanges
If you need a different size or colour, email info@rainlilyboutique.com with your order number and the size or colour you need. We will help you return the original pair and place an order for the replacement.
Faulty, damaged or incorrect items
If your boots arrive faulty or damaged, or are not what you ordered, please email info@rainlilyboutique.com as soon as possible with your order number and photos of the problem. We will arrange a repair, replacement or refund in line with the Australian Consumer Law.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights.
Items we cannot accept
We cannot accept change-of-mind returns for boots that have been worn outdoors, damaged after delivery, or returned more than 30 days after delivery. This does not affect your rights for faulty items.
Contact Information
Store name: Rain Lily Boutique
Company name: E-Commerce Paweł Panasiuk
Company Address: ul. Słonimska 5/45, 15-028 Białystok, Poland
Warehouse Address: 705 Chum Creek Road, Chum Creek VIC 3777, Australia
Company nr. (NIP): 9662225748
Email: info@rainlilyboutique.com
Monday to Friday | 9:00 - 17:00 (Melbourne time)