Privacy policy

Last updated: 18 October 2026

This Privacy Policy explains how E-Commerce Paweł Panasiuk, trading as Rain Lily Boutique, ul. Słonimska 5/45, 15-028 Białystok, Poland (NIP 9662225748) ("Rain Lily Boutique", "we", "us") collects, uses and shares your personal information when you visit or buy from rainlilyboutique.com. We handle personal information in line with the Australian Privacy Principles and the EU General Data Protection Regulation (GDPR).

Information we collect

  • Order and contact details: your name, email address, phone number (if provided), billing and delivery address, and the products you order.
  • Payment information: payments are processed by our payment providers. We do not see or store your full card details.
  • Messages: anything you send us by email or through our contact form.
  • Device and usage information: IP address, browser type, pages viewed and how you arrived on our site, collected through cookies and similar technologies.

How we use your information

  • to process, ship and track your order and handle returns and refunds
  • to answer your questions and provide customer service
  • to prevent fraud and keep our store secure
  • to understand how our store is used and to improve it
  • to show you relevant advertising, where you have agreed to marketing cookies
  • to send you marketing emails, only if you have signed up (you can unsubscribe at any time)
  • to meet our legal, tax and accounting obligations

Who we share it with

We share personal information only with service providers who help us run the store, and only as needed: our e-commerce platform (Shopify), payment providers, fulfilment and shipping partners (including Australia Post), email and IT service providers, analytics and advertising providers such as Google, and our accountants. We do not sell your personal information.

Overseas disclosure

Our business is based in the European Union and some of our service providers, including our platform, payment, fulfilment and IT providers, are located or store data outside Australia, for example in the European Union, the United States and Asia. Where we share information overseas, we take reasonable steps to make sure it is protected.

Cookies

We use cookies to keep your cart working, remember your preferences, measure site performance and, with your consent, for advertising. You can control cookies in your browser settings and through the cookie banner on our site.

How long we keep information

We keep order information for as long as needed to fulfil your order and to meet legal, tax and accounting requirements (usually up to 5 years), and then delete or anonymise it.

Your rights

You can ask to access, correct or delete the personal information we hold about you, object to or restrict how we use it, or ask for a copy of it. To make a request, email info@rainlilyboutique.com. We will reply within 30 days.

Complaints

If you have a concern about how we handle your information, please contact us first at info@rainlilyboutique.com. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, or the Polish data protection authority (UODO).

Contact Information

Store name: Rain Lily Boutique
Company name: E-Commerce Paweł Panasiuk
Company Address: ul. Słonimska 5/45, 15-028 Białystok, Poland
Warehouse Address: 705 Chum Creek Road, Chum Creek VIC 3777, Australia
Company nr. (NIP): 9662225748
Email: info@rainlilyboutique.com

Monday to Friday | 9:00 - 17:00 (Melbourne time)