Quick answers

How long will my order take to arrive?

Orders are processed within 2-4 working days (Monday to Friday, excluding public holidays). Once dispatched, Australia Post delivery usually takes 5-8 working days, so most orders arrive within 7-12 working days of being placed.

How can I track my order?

As soon as your parcel is dispatched, we email you a shipping confirmation with your tracking number and link. You can also find tracking help on our Track Your Order page.

Can I change or cancel my order?

Email info@rainlilyboutique.com as soon as possible with your order number. We can change the address or cancel the order as long as it has not been dispatched yet.

How do I start a return?

Email info@rainlilyboutique.com with your order number and the item you would like to return. We will reply with the return address and instructions. Please do not send anything back before contacting us, as parcels sent without instructions may be delayed.

Get in touch

Have a question about sizing, an order or a return? Send us an email or use the form below and we will get back to you, usually within 1 working day.

Email us
info@rainlilyboutique.com

Customer service hours
Monday to Friday, 9am to 5pm (Melbourne time)

Warehouse address
Rain Lily Boutique
705 Chum Creek Road, Chum Creek VIC 3777, Australia

Business details
E-Commerce Paweł Panasiuk
NIP (EU tax ID): 9662225748
ul. Słonimska 5/45, 15-028 Białystok, Poland

Please contact us before sending any parcel back, so we can give you the correct return instructions.